Call Us + 33 1 84 88 31 00

Article L224-25-21 of the French Consumer Code

In the cases provided for in article L. 224-25-20, the consumer shall inform the trader of his decision to obtain a price reduction. The price reduction is proportional to the difference between the value of the digital content or digital service provided and the value of this digital content or digital service in the absence of the lack of conformity.

Read More »

Article L224-25-22 of the French Consumer Code

I.-In the cases provided for in article L. 224-25-20, the consumer shall inform the trader of his decision to cancel the contract. For contracts referred to in II of article L. 224-25-2 and for bundled offers within the meaning of article L. 224-42-2, the consumer is entitled to have all related contracts rescinded. II.-The consumer must refrain from using the digital content or digital service or making it accessible to…

Read More »

Article L224-25-23 of the French Consumer Code

The reimbursement to the consumer of the sums due by the trader, or any other benefit received under the contract, shall be made without undue delay and at the latest within fourteen days from the day on which the trader is informed by the consumer of his decision to exercise his right to have the price reduced or the contract rescinded. The trader shall reimburse these sums using the same…

Read More »

Article L224-25-24 of the French Consumer Code

Updates to digital content or a digital service are governed by this subsection. For the purposes of this subsection, updates mean updates or modifications to maintain, adapt or evolve the functionalities of the digital content or digital service, including security updates, whether or not such updates are necessary to maintain the conformity of the digital content or digital service.

Read More »

Article L224-25-25 of the French Consumer Code

I.-The trader shall ensure that the consumer is informed of updates necessary to maintain the conformity of the digital content or digital service and that he receives them: 1° During a period which the consumer may legitimately expect, having regard to the type and purpose of the digital content or digital service and having regard to the circumstances and the nature of the contract, in the case of a one-off…

Read More »

Article L224-25-26 of the French Consumer Code

With regard to updates which are not necessary to maintain the conformity of the digital content or digital service, the professional shall comply with the following conditions: 1° The contract authorises the principle of such updates and provides a valid reason for them; 2° The trader informs the consumer, in a clear and comprehensible manner, reasonably in advance and on a durable medium, of the planned update, specifying the date…

Read More »

Article L224-25-27 of the French Consumer Code

The obligations of the professional referred to in articles L. 217-21 to L. 217-23 relating to commercial warranties in respect of sales also apply to commercial warranties subscribed in connection with the supply of digital content or a digital service.

Read More »

Article L224-25-28 of the French Consumer Code

Where the consumer asks the trader, during the period of the legal guarantee or the commercial guarantee granted to him at the time of the supply of digital content or a digital service, to bring the digital content or digital service into conformity with the contract covered by the guarantee, any period of immobilisation or unavailability of that content or service suspends the guarantee which remained in force until the…

Read More »

Article L224-25-29 of the French Consumer Code

The provisions of this section do not deprive the consumer of the right to exercise the action resulting from the warranty for hidden defects as set out in articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature recognised to him by law. Where a restriction arising from the infringement of the rights of any third party, in particular intellectual property rights,…

Read More »

Contact a French lawyer now

Contact a French Business Lawyer

Our French business lawyers are here to help.
We offer a FREE evaluation of your case.
Call us at +33 (0) 1 84 88 31 00 or send us an email.

Useful links

You have a question in French Business Law?

Our French business lawyers are here to help.
We offer a FREE evaluation of your case.
Call +33 (0) 1 84 88 31 00 or send us an email.

All information exchanged through this website will be communicated to lawyers registered with a French Bar and will remain confidential.