The reimbursement to the consumer of the sums owed by the seller under this sub-section shall be made upon receipt of the goods or proof of their return by the consumer and at the latest within the following fourteen days. The seller shall reimburse these sums using the same means of payment as the one used by the consumer to conclude the contract, unless the consumer expressly agrees otherwise and…
Updates to an asset with digital elements are governed by this subsection. For the purposes of this sub-section, updates mean updates or modifications intended to maintain, adapt or evolve the functionalities of the asset, including safety updates, whether or not such updates are necessary to maintain the asset’s conformity.
I.-The seller shall ensure that the consumer is informed and receives the updates necessary to maintain the conformity of the goods: 1° For a period that the consumer can legitimately expect, given the type and purpose of the goods and digital elements and taking into account the circumstances and nature of the contract, in the case of a one-off supply of digital content or digital service; 2° For a period…
With regard to updates that are not necessary to maintain the conformity of the goods, the seller shall comply with the following conditions: 1° The contract authorises the principle of such updates and provides a valid reason for them; 2° The seller informs the consumer, in a clear and comprehensible manner, reasonably in advance and on a durable medium, of the planned update, specifying the date on which it will…
The commercial guarantee refers to any contractual undertaking given by a professional, whether the seller or the producer, including through the intermediary of any other person acting in their name or on their behalf (hereinafter referred to as the “guarantor”), to the consumer. The purpose of this commitment is to reimburse the purchase price, replace or repair the goods or provide any other service in relation to the goods, or…
The commercial guarantee shall be provided to the consumer in a legible and comprehensible manner on any durable medium, and at the latest at the time of delivery of the goods. It specifies the content of the commercial guarantee, the procedures for implementing it, its price, duration, territorial scope and the name and postal and telephone contact details of the guarantor. If these provisions are not complied with, the commercial…
The producer may grant the consumer a commercial guarantee committing him for a given period of more than two years, known as a “commercial guarantee of durability”. If he offers such a commercial guarantee of durability, the producer is under a direct obligation to the consumer to repair or replace the goods for the period indicated in the offer of the commercial guarantee of durability; he is also under an…
I.-Any professional operating in an economic sector mentioned in III of this article may ask the administrative authority responsible for competition and consumption to formally take a position on the compliance with articles L. 217-21 to L. 217-23 of the commercial guarantee it intends to implement. The purpose of this formal statement is to protect this professional from a change in assessment by the administrative authority which could expose him…
The provision of after-sales service within the meaning of this chapter means any service relating to the goods sold performed by the seller which is not covered by the legal guarantee and is not provided for by a commercial guarantee. It is the subject of a contract, a copy of which is given to the consumer.
Where flat-rate repairs are offered, the seller shall inform the consumer in writing or on a durable medium, at the latest when the contract is concluded, where applicable, of the origin of the breakdown, the nature of the work envisaged and the parts to be replaced. The seller shall inform the consumer under the same conditions that the consumer does not benefit from the legal conformity guarantee for parts or…
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
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