In the event of a tie, the Chairman has the casting vote. The Head of Quality Policy attends committee meetings in an advisory capacity. The committee may hear any competent person on the issues on the agenda.
Members of the Committee, other than the Chairman, who are involved in a complaint or claim may not sit when the Committee is deliberating on the matter in question. A full member who is unable to attend or who is involved in a complaint or claim is replaced by his alternate. If the mediator and his alternate are simultaneously concerned by a complaint or claim, their mission is carried out…
The Commission is convened by its Chairman at least once every three months and as often as necessary to examine complaints and claims submitted to it under the conditions set out in article R. 1112-94. A meeting may be called at the request of at least half of the members with voting rights. The agenda, which includes the questions requested by at least half of the voting members, is drawn…
The committee draws up its own rules of procedure. The secretariat is provided by the school’s legal representative. Each establishment provides the committee and the mediators with the material resources they need to carry out their duties.
Committee members are entitled to compensation for travel expenses incurred in the course of their duties.
All users of a health care institution must be given the opportunity to express their grievances orally to the managers of the institution’s services. If this is not possible, or if they are not satisfied with the explanations they receive, they are informed that they have the option of either addressing a complaint or claim in writing to the legal representative of the institution, or of having their complaint or…
All written complaints and claims addressed to the establishment are forwarded to its legal representative. The legal representative either responds as soon as possible, informing the complainant of the possibility of referring the matter to a mediator, or informs the person concerned that he or she is going to refer the matter to a mediator. The institution’s legal representative informs the person lodging the complaint or claim that he or…
The mediator will meet with the complainant if the matter is referred to him/her by the institution’s legal representative or by the person lodging the complaint or claim. Unless the complainant refuses or is unable to attend, the meeting will take place within eight days of the referral. If the complaint or claim is made by an inpatient, the meeting must take place as far as possible before the patient…
Within eight days of the meeting with the person lodging the complaint or claim, the mediator sends a report of the meeting to the Chairman of the Board, who immediately forwards it, together with the complaint or claim, to the members of the Board and to the complainant. On the basis of this report, and after having met the person who lodged the complaint or claim, if it deems this…
Our French business lawyers are here to help.
We offer a FREE evaluation of your case.
Call us at +33 (0) 1 84 88 31 00 or send us an email.
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
Resources
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
Useful links
Our French business lawyers are here to help.
We offer a FREE evaluation of your case.
Call +33 (0) 1 84 88 31 00 or send us an email.
All information exchanged through this website will be communicated to lawyers registered with a French Bar and will remain confidential.
