Book VI: SETTLEMENT OF DISPUTES

The consumer mediation evaluation and monitoring commission mentioned in article L. 615-1 is made up of: 1° A Conseiller d’Etat; 2° An active or honorary Conseiller à la Cour de Cassation; 3° Four people qualified in the legal field or in mediation; 4° Two representatives of nationally-approved consumer associations; 5° Two representatives of professional organisations. The provisions of Article 74 of Law n° 2014-873 of 4 August 2014 for real…

The members of the commission are appointed by order of the Minister for the Economy for a renewable term of three years, on the recommendation of the Vice-President of the Conseil d’Etat in the case of the Conseiller d’Etat and on the recommendation of the First President of the Cour de Cassation in the case of the Conseiller à la Cour de Cassation.

The chairman and vice-chairman of the commission receive an annual flat-rate allowance, the amount of which is set by joint order of the ministers responsible for the economy and the budget. The other members of the commission receive an allowance, the rate per meeting of which is set by joint order of the same ministers. The members of the commission may be reimbursed for their travel expenses under the conditions…

The Commission may call on rapporteurs belonging to the government departments in charge of the sectors of activity concerned to examine the files needed to draw up the list of ombudsmen notified to the European Commission, as well as to assess them, in accordance with Article L. 615-1. To the same end, the Commission may also refer matters to independent public authorities and independent administrative authorities for their opinions, in…

The commission examines the applications of persons wishing to be included on the list of consumer mediators in the light of the information communicated pursuant to article R. 614-3 and decides on their inclusion on this list.

The Commission shall notify the European Commission, pursuant to Article L. 615-1, the list of consumer mediators, specifying that they meet the quality requirements and fulfil the conditions laid down in articles R. 612-1 to R. 612-5. The list specifies for each mediator: 1° Its name, contact details and website address; 2° The language or languages in which requests for mediation may be submitted and the mediation processes take place;…

The Commission regularly assesses mediators to check that they still meet the conditions and quality requirements specific to the exercise of the mission of consumer mediator.

The Commission makes the updated list of mediators available to the public on its website and provides the link to the European Commission’s website dedicated to consumer mediation as well as the link to the website of the European Consumer Centre France.This list is also published in the Bulletin officiel de la concurrence, de la consommation et de la répression des fraudes.