Article L. 224-27, the I of article L. 224-28, articles L. 224-29, L. 224-30, L. 224-42 and the I and III of article L. 224-42-2 are also applicable to end users who are micro-enterprises, small businesses or non-profit organisations unless these users have expressly agreed to waive all or part of these provisions. The articles L. 224-26-3, L. 224-33, L. 224-40 and L. 224-42-1 apply to end users.
This section shall not apply to micro-enterprises providing non-dial-based interpersonal communications services, unless they also provide other electronic communications services. Prior to the conclusion of a contract, such undertakings shall inform consumers of this exemption, by means of a clear and unambiguous statement indicating that the contract does not, by virtue of this exemption, benefit from the consumer protection provisions laid down in this Section.
I.-Prior to the conclusion of a contract, providers of publicly available electronic communications services shall communicate to consumers, insofar as it concerns a service they provide: 1° The information mentioned in articles L. 111-1, L. 221-5 and, where applicable, L. 221-8 and L. 221-11 ; 2° The information mentioned in article L. 224-27-1. This information shall be communicated in a clear and comprehensible manner on a durable medium or, where…
Prior to the conclusion of a contract: 1° Providers of publicly available electronic communications services shall communicate information relating in particular to the quality of the service rendered, the amounts payable for activating the service, the minimum duration required to be able to benefit from promotions, any costs associated with changing provider and the compensation and reimbursement conditions available to consumers. They also inform consumers of their option to register…
Prior to the conclusion of a contract, providers of publicly available electronic communications services shall inform end users of the existence of the rights to compensation provided for in Article L. 224-42-1.
Prior to the conclusion of a contract, providers of publicly available Internet access and interpersonal electronic communications services shall communicate, as part of the price information, for a bundled offer of services or a bundled offer of services and terminal equipment, the price of the individual elements of the bundled offer insofar as they are also marketed separately.
I.- Service providers making an offer of electronic communications services to the consumer, directly or through a third party, may not make the conclusion or amendment of the terms of a contract governing the provision of an electronic communications service subject to acceptance by the consumer of a term requiring compliance with a minimum period of performance of the contract of more than twenty-four months from the date of conclusion…
The provisions of article L. 224-28 do not apply to the duration of an instalment contract where the consumer has, by separate contract, agreed to make instalment payments exclusively for the deployment of a physical connection, in particular to very high capacity networks. A contract for the deployment of a physical connection does not include terminal equipment, such as routers or modems, and does not prevent consumers from exercising their…
I.-Where Internet access services or publicly available interpersonal communications services are billed according to the duration or volume of consumption, their providers shall make available to the consumer a free function enabling the use of each of these services to be monitored and controlled. This function makes it possible to inform the consumer of the levels of consumption achieved, in particular by indicating the volume or duration of use of…
Providers of publicly available internet access services or interpersonal communications services shall make available to the consumer a free, easily identifiable and accessible facility to prevent any provider of third-party products or services from using the electronic communications service bill to charge for those products or services.
Our French business lawyers are here to help.
We offer a FREE evaluation of your case.
Call us at +33 (0) 1 84 88 31 00 or send us an email.
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
Resources
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
Useful links
