Chapter IV: Rules specific to contracts with a particular purpose

In the event of lack of conformity, the consumer has the right to have the digital content or the digital service brought into conformity or, failing that, to have the price reduced or the contract rescinded, under the conditions set out in this paragraph. The consumer also has the right to suspend payment of all or part of the price or delivery of the benefit provided for in the contract…

In the event of lack of conformity, the consumer is entitled to demand that the digital content or digital service be brought into conformity with the criteria set out in paragraph 1 of this subsection. Compliance shall be achieved at no cost to the consumer, without undue delay following the consumer’s request and without significant inconvenience to the consumer, taking into account the nature of the digital content or digital…

The trader may refuse to bring the goods into conformity if this proves impossible or would entail disproportionate costs, particularly in the light of the significance of the lack of conformity and the value of the digital content or digital service in the absence of the defect. Once these conditions have not been met, the consumer may, after formal notice, pursue compulsory performance in kind in accordance with articles 1221…

The consumer is entitled to a reduction in price or rescission of the contract in the following cases: 1° Where the trader refuses to bring the digital content or the digital service into conformity; 2° Where compliance of the digital content or digital service is unjustifiably delayed or if it causes costs or major inconvenience to the consumer; > 3° Where non-compliance of the digital content or digital service is…

In the cases provided for in article L. 224-25-20, the consumer shall inform the trader of his decision to obtain a price reduction. The price reduction is proportional to the difference between the value of the digital content or digital service provided and the value of this digital content or digital service in the absence of the lack of conformity.

I.-In the cases provided for in article L. 224-25-20, the consumer shall inform the trader of his decision to cancel the contract. For contracts referred to in II of article L. 224-25-2 and for bundled offers within the meaning of article L. 224-42-2, the consumer is entitled to have all related contracts rescinded. II.-The consumer must refrain from using the digital content or digital service or making it accessible to…

The reimbursement to the consumer of the sums due by the trader, or any other benefit received under the contract, shall be made without undue delay and at the latest within fourteen days from the day on which the trader is informed by the consumer of his decision to exercise his right to have the price reduced or the contract rescinded. The trader shall reimburse these sums using the same…