Bills for the supply of an electronic communications service are presented by suppliers in accordance with the procedures laid down by an order of the Minister responsible for consumer affairs, issued after consulting the National Consumer Affairs Council.
Information on the conditions and procedures for cancelling services and, where appropriate, returning equipment, shall be communicated to the consumer in a direct, easily accessible manner and without the need for the consumer to contact the supplier, so that it does not constitute an obstacle to switching supplier.
Electronic communications service providers shall compensate consumers in the following cases and in accordance with the following rules: 1° In the event of a delay in porting the number, the compensation offered to the consumer may not be less, per day of delay, than one-fifth of the monthly price, inclusive of all taxes, of the subscription to the service taken out by the consumer. The number of days of delay…
I.-If a bundled offer of services or a bundled offer of services and terminal equipment offered to a consumer includes at least one Internet access service or interpersonal communications service based on publicly available numbering, 1° and 2° of I and II of Article L. 224-27, articles L. 224-28, L. 224-29, L. 224-33, L. 224-34, L. 224-39, L. 224-40, L. 224-42 and the I of article L. 224-42-3 of the…
Where providers of publicly available Internet access services or interpersonal communications services impose conditions on the provision of such services, the relevant information shall be published in a clear, comprehensive, machine-readable and accessible form for disabled persons, so that end-users can make an informed choice. This information shall be regularly updated. A decree shall specify the procedures for applying this article, in particular the list of information concerned and the…
An online platform operator, within the meaning of article L. 111-7, offering end-users, free of charge, a tool for comparing and evaluating publicly available Internet access service offerings and interpersonal communications service offerings, whether or not based on numbering, with regard to price, the tariff for the services provided and a minimum quality of service offered, may request certification of this tool by the administrative authority responsible for competition and…
The electronic communications operator, within the meaning of 6° of Article L. 32 du code des postes et des communications électroniques, exploitant un numéro à valeur ajoutée, son abonné auquel ce numéro est affecté et, s’il est différent, le fournisseur du produit ou du service à valeur ajoutée mettent gratuitement à la disposition des consommateurs un outil accessible en ligne permettant d’identifier, from the call or text message number, the…
The trader in a contractual relationship with the consumer shall inform the consumer, on his website, of the existence of this tool and the means of accessing it.
The subscribers and suppliers of added-value products or services concerned may not object to the communication and publication by third parties of the information mentioned in the first paragraph of Article L. 224-43 with a view to constituting the tool referred to in the same paragraph.
I.-The operator shall provide, in the contract with the subscriber to whom it assigns a value-added number, on pain of termination, that the subscriber informs it of any change concerning his identity and address, which must appear in the contract. The contract also provides, on pain of suspension of access to the numbers concerned, which may be followed by termination of the contract in the event of repetition, that the…
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
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