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Article L311-11 of the French Monetary and Financial Code

The professional guarantees that information and documents will be accessible for a period appropriate to their purpose. For pre-contractual and contractual documents, this period may not be less than five years after the end of the contractual relationship. When the professional intends to no longer make such information and documents accessible, he shall inform the customer in advance, and within a period of not less than two months, by any…

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Article L311-12 of the French Monetary and Financial Code

The provisions of this section do not apply to door-to-door selling and the distance provision of financial services governed by Chapters I and III of Title IV of Book III of this Code and to distance contracts for financial services governed by Chapter II of Title II of Book II of the Consumer Code.

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Article L311-14 of the French Monetary and Financial Code

Professionals must ensure that the transactions and services they provide to their customers are accessible, in accordance with the requirements set out in article L. 412-13 of the French Consumer Code, under: 1° Section 1 of Chapter II of this Title; 2° Articles L. 131-2, L. 132-1 and L. 132-2; 3° II and 1° of III of article L. 314-1; 4° The opening, management and closure of a payment account…

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Article L312-1-1-A of the French Monetary and Financial Code

The Association française des établissements de crédit et des entreprises d’investissement (French Association of Credit Institutions and Investment Firms), referred to in Article L. 511-29, adopts a charter for banking inclusion and the prevention of overindebtedness, approved by order of the Minister for the Economy, after consultation with the Comité consultatif du secteur financier (Financial Sector Consultative Committee) and the Comité consultatif de la législation et de la réglementation financières…

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Article L312-1-1-B of the French Monetary and Financial Code

The Banque de France has set up a Banking Inclusion Observatory to collect information on access to banking services for individuals who are not acting for professional purposes, on the use that these individuals make of these banking services and on the initiatives taken by credit institutions in this area. This observatory is also responsible for defining, producing and analysing indicators relating to banking inclusion, in particular with a view…

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Article L312-1-1 of the French Monetary and Financial Code

I. – Credit institutions are required to make available to their customers and to the public, on paper or on another durable medium, the general terms and conditions and charges applicable to transactions relating to the management of a deposit account, in accordance with the procedures laid down by an order of the Minister responsible for the economy. II. – The management of a deposit account for natural persons not…

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Article L312-1-2 of the French Monetary and Financial Code

I. – 1. The sale or offer to sell products or services as a package is prohibited, except where the products or services included in the package can be purchased individually or where they cannot be separated. 2. Any sale or offer to sell products or services made to the customer which entitles the customer free of charge, immediately or in the future, to a financial bonus or a bonus…

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Article L312-1-3 of the French Monetary and Financial Code

The fees charged by a credit institution for dealing with irregularities in the operation of a bank account are capped, per month and per transaction, for natural persons not acting for professional purposes. Among these individuals, specific ceilings apply to those who subscribe to the offer mentioned in the second paragraph of this article and those who benefit from the account with basic banking services opened in application of the…

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