Title II: RULES FOR THE FORMATION AND PERFORMANCE OF CERTAIN CONTRACTS

Electricity and natural gas supply bills are presented in accordance with the conditions laid down by an order of the minister responsible for consumption and the minister responsible for energy issued after consulting the Conseil national de la consommation. When a supplier wishes to send bills to a consumer on a durable medium other than paper, the supplier first checks that this method of communication is suitable for the customer’s…

No charges related to payment rejection may be levied by an electricity and natural gas supplier on natural persons not acting for professional purposes who benefit from the energy voucher provided for in article L. 124-1 du code de l’énergie.

The customer may change supplier within the shortest possible period, which may not exceed twenty-one days from the date of his request. In this case, the contract is automatically terminated on the date on which a new energy supply contract takes effect. If it is not a question of a change of supplier, the termination takes effect on the date requested by the consumer and, at the latest, thirty days…

The consumer receives the termination invoice within four weeks of termination of the contract. The supplier may only charge the consumer for the costs it has actually incurred, via the network operator, in connection with the termination and provided that these costs have been explicitly provided for in the offer. These costs must be duly justified. No costs may be claimed from the consumer for the sole reason that he…