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Article L224-27 of the French Consumer Code

I.-Prior to the conclusion of a contract, providers of publicly available electronic communications services shall communicate to consumers, insofar as it concerns a service they provide: 1° The information mentioned in articles L. 111-1, L. 221-5 and, where applicable, L. 221-8 and L. 221-11 ; 2° The information mentioned in article L. 224-27-1. This information shall be communicated in a clear and comprehensible manner on a durable medium or, where…

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Article L224-27-1 of the French Consumer Code

Prior to the conclusion of a contract: 1° Providers of publicly available electronic communications services shall communicate information relating in particular to the quality of the service rendered, the amounts payable for activating the service, the minimum duration required to be able to benefit from promotions, any costs associated with changing provider and the compensation and reimbursement conditions available to consumers. They also inform consumers of their option to register…

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Article L224-27-3 of the French Consumer Code

Prior to the conclusion of a contract, providers of publicly available Internet access and interpersonal electronic communications services shall communicate, as part of the price information, for a bundled offer of services or a bundled offer of services and terminal equipment, the price of the individual elements of the bundled offer insofar as they are also marketed separately.

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Article L224-28 of the French Consumer Code

I.- Service providers making an offer of electronic communications services to the consumer, directly or through a third party, may not make the conclusion or amendment of the terms of a contract governing the provision of an electronic communications service subject to acceptance by the consumer of a term requiring compliance with a minimum period of performance of the contract of more than twenty-four months from the date of conclusion…

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Article L224-29 of the French Consumer Code

The provisions of article L. 224-28 do not apply to the duration of an instalment contract where the consumer has, by separate contract, agreed to make instalment payments exclusively for the deployment of a physical connection, in particular to very high capacity networks. A contract for the deployment of a physical connection does not include terminal equipment, such as routers or modems, and does not prevent consumers from exercising their…

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Article L224-30 of the French Consumer Code

I.-Where Internet access services or publicly available interpersonal communications services are billed according to the duration or volume of consumption, their providers shall make available to the consumer a free function enabling the use of each of these services to be monitored and controlled. This function makes it possible to inform the consumer of the levels of consumption achieved, in particular by indicating the volume or duration of use of…

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Article L224-31 of the French Consumer Code

Providers of publicly available internet access services or interpersonal communications services shall make available to the consumer a free, easily identifiable and accessible facility to prevent any provider of third-party products or services from using the electronic communications service bill to charge for those products or services.

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Article L224-32 of the French Consumer Code

An order of the Minister responsible for consumer affairs, issued after consulting the National Consumer Affairs Council, sets out the list of additional information relating to the level of consumption that suppliers may be required to provide. This order also specifies the procedures for implementing provisions aimed at temporarily preventing the continued use of a service beyond a financial ceiling or volume limit.

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Article L224-33 of the French Consumer Code

Any draft amendment to the contractual conditions shall be notified by the electronic communications service provider to the consumer, in a clear and comprehensible manner, on a durable medium at least one month before it comes into force. The same draft shall inform the consumer that, if he does not accept the new conditions, he may terminate the contract at no cost and with no right to compensation within four…

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