Legislative part

The organiser or retailer informs the traveller, by means of a form laid down by regulation, prior to the conclusion of the contract, of the main characteristics of the services offered relating to transport and the holiday, the contact details of the retailer and the organiser, the price and payment terms, the conditions for cancelling and terminating the contract, information on insurance and the conditions for crossing borders. This information…

The pre-contractual information communicated to the traveller forms an integral part of the contract and may not be modified, unless the contracting parties expressly agree otherwise. The organiser or retailer shall communicate all changes to the pre-contractual information to the traveller, in a clear, comprehensible and visible manner, prior to the conclusion of the contract. If the tour operator or retailer has not fulfilled its obligations to provide information about…

Contracts shall be formulated in clear and comprehensible terms and, if they are in writing, shall be legible. When the contract is concluded, or as soon as possible thereafter, the organiser or retailer shall provide the passenger with a copy or confirmation of the contract on a durable medium. The traveller is entitled to request a paper copy if the contract was concluded in the physical and simultaneous presence of…

The traveller may, by giving reasonable notice to the organiser or retailer on a durable medium before the start of the trip or holiday, transfer the contract to a person who satisfies all the conditions applicable to this contract. The transferor of the contract and the transferee are jointly and severally liable for payment of the balance of the price as well as any costs, fees or other additional costs…

After the contract has been concluded, prices may only be increased if the contract expressly provides for this possibility and indicates that the traveller is entitled to a price reduction. In this case, the contract must specify how the price revision is to be calculated. Price increases are only possible if they are the direct consequence of a change in: 1° The price of passenger transport resulting from the cost…

The organiser or retailer may not, before the start of the journey or holiday, unilaterally alter the terms of the contract other than the price in accordance witharticle L. 211-12, unless: 1° The organiser or retailer has reserved this right in the contract; 2° The alteration is minor; and 3° The organiser or retailer informs the traveller in a clear, comprehensible and visible manner on a durable medium. When, prior…

I.-The traveller may cancel the contract at any time before the start of the trip or holiday. In this case, the vendor may require the traveller to pay appropriate and justifiable cancellation costs. The contract may stipulate reasonable standard cancellation costs, calculated on the basis of the date of cancellation of the contract before the start of the trip or holiday and the cost savings and income expected as a…