Regulatory part

All offers and sales of the services referred to in Article L. 211-1 must be accompanied by appropriate documents complying with the rules laid down in this section.

The exchange of pre-contractual information or the provision of contractual terms and conditions shall be in writing. This may be done electronically. The name or company name and address of the organiser or retailer must be mentioned, together with details of its registration in the register provided for in article L. 141-3 or, where applicable, the name, address and details of the registration of the federation or union mentioned in…

Prior to the conclusion of the contract, the organiser or retailer must communicate the following information to the traveller: 1° The main characteristics of the travel services: a) The destination or destinations, itinerary and periods of stay, with the dates and, where accommodation is included, the number of nights included; b) The means, characteristics and categories of transport, the places, dates and times of departure and return, the duration and…

The information mentioned in 1°, 3°, 4°, 5° and 7° of article R. 211-4 communicated to the traveller forms part of the contract and may only be modified under the conditions defined in article L. 211-9.

In addition to the information defined in article R. 211-4, the contract must include the following information: 1° The traveller’s special requirements that the organiser or retailer has accepted; 2° A statement indicating that the organiser and retailer are responsible for the proper performance of all the travel services included in the contract in accordance with article L. 211-16 and that they are obliged to provide assistance to the traveller…

The traveller may assign his contract to a transferee who fulfils the same conditions as he does for taking the trip or holiday, as long as this contract has not produced any effect. Unless otherwise stipulated, the transferor must inform the organiser or retailer of his decision by any means capable of producing an acknowledgement of receipt no later than seven days before the start of the trip. Under no…

When the contract includes an express possibility of price revision, within the limits provided for in article L. 211-12, it shall mention the precise methods of calculation, both upwards and downwards, of price variations, in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the trip or holiday, the proportion of the price to which the variation…

When, before the traveller’s departure, the organiser or retailer is obliged to make a change to one of the essential elements of the contract, if he cannot meet the specific requirements mentioned in 1° of article R. 211-6, or in the event of a price increase of more than 8%, it shall inform the traveller as soon as possible, in a clear, comprehensible and visible manner, on a durable medium:…

The organiser or retailer shall make the refunds required under II and III of article L. 211-14 or, under I of article L. 211-14, refund all payments made by the traveller or on his behalf less the appropriate cancellation costs. These refunds to the traveller are made as soon as possible and in any event no later than fourteen days after the cancellation of the contract. In the case provided…