Regulatory part

For air transport services included in a tourist package, the persons referred to in article L. 211-1 shall send the traveller, for each leg of the flight, a list comprising a maximum of three carriers, including the contractual carrier and any de facto carrier used by the tour operator. For the application of the previous paragraph, the notions of contractual carrier and de facto carrier are understood within the meaning…

The information provided for in article R. 211-15 is communicated before the conclusion of the contract for the flight section(s) concerned.

As soon as it is known, the identity of the operating air carrier is communicated in writing or by electronic means. This information shall be confirmed no later than eight days before the date specified in the contract, or at the time the contract is concluded if this takes place less than eight days before the start of the journey. However, for contracts concluded by telephone, the passenger will receive…

After the contract has been concluded, the contracting carrier or tour operator shall inform the passenger of any change in the identity of the carrier actually operating the flight segment(s) specified in the contract. This change shall be brought to the passenger’s attention, including via the natural or legal person who sold the air ticket, as soon as it is known. The passenger must be informed at the latest at…

The rules relating to the obligation to inform air passengers of the identity of the air carrier outside the sale of tourist packages are set out in articles R. 322-3 to R. 322-6 of the Civil Aviation Code and the penalties applicable in the event of failure to comply with this obligation are set out in paragraph 5 of Article R. 330-20 of the French Civil Aviation Code.