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Article L224-13 of the French Consumer Code

No charges related to payment rejection may be levied by an electricity and natural gas supplier on natural persons not acting for professional purposes who benefit from the energy voucher provided for in article L. 124-1 du code de l’énergie.

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Article L224-14 of the French Consumer Code

The customer may change supplier within the shortest possible period, which may not exceed twenty-one days from the date of his request. In this case, the contract is automatically terminated on the date on which a new energy supply contract takes effect. If it is not a question of a change of supplier, the termination takes effect on the date requested by the consumer and, at the latest, thirty days…

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Article L224-15 of the French Consumer Code

The consumer receives the termination invoice within four weeks of termination of the contract. The supplier may only charge the consumer for the costs it has actually incurred, via the network operator, in connection with the termination and provided that these costs have been explicitly provided for in the offer. These costs must be duly justified. No costs may be claimed from the consumer for the sole reason that he…

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Article L224-17 of the French Consumer Code

The provisions of this section apply to contracts entered into by a consumer for the supply of liquefied petroleum gas in bulk, the provision or sale of equipment for the storage of liquefied petroleum gas in bulk weighing more than 50 kilograms or the maintenance of such equipment. .

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Article L224-18 of the French Consumer Code

The contracts mentioned in article L. 224-17 are in writing, with the consumer only being bound by his signature. These contracts must specify at least the following information in a clear, detailed and easily accessible form: 1° The identity of the trader, his postal and electronic addresses, his telephone numbers and those of his website if he has one; 2° The description of the contractual products and services and the…

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Article L224-20 of the French Consumer Code

At the end of the contract, the trader shall inform the consumer who is the owner or future owner of the liquefied petroleum gas storage equipment of the obligations incumbent on him with regard to the servicing and maintenance of the equipment.

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Article L224-21 of the French Consumer Code

Any professional offering the contracts mentioned in article L. 224-17 is bound by an obligation to inform consumers about safety during the performance of the contract, under conditions defined by joint order of the ministers responsible for consumption, energy and pressure equipment safety.

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Article L224-22 of the French Consumer Code

Any draft amendment to the contractual terms and conditions at the initiative of the trader shall be communicated in writing by the trader to the consumer at least one month before it comes into force, together with information, set out clearly, precisely and visibly, to the effect that the consumer may, until he has expressly accepted the new terms and conditions, cancel the contract, without penalty for cancellation and without…

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