The information referred to in Article L. 224-3 is made available to the consumer in writing or on a durable medium prior to the conclusion of the contract. They are accompanied by a summary of the main contractual provisions.
When the supplier offers a deal, it includes at least a one-year contract.
The consumer is only bound by his signature. By way of derogation from the first paragraph and the first paragraph of Article L. 221-25, if the consumer who moves into a site solicits a supplier and wishes performance of his distance contract to begin before the end of the withdrawal period referred to in Article L. 221-18, the supplier shall obtain the consumer’s express request, by any means, and transmit…
The contract entered into by a consumer with an electricity or natural gas supplier shall be in writing or available on a durable medium. At the consumer’s request, it shall be sent to him at his choice by electronic means or by post. In addition to the information mentioned in article L. 224-3, it includes the following information: 1° The date on which the contract takes effect and its expiry…
The supplier is required to offer the customer the option of entering into a single contract with the supplier for the supply and distribution of electricity or natural gas. In addition to the network access service, the consumer may, as part of the single contract, ask to benefit from all the technical services offered by the network operator. The supplier may not invoice the consumer for any costs other than…
The consumer has free access to his consumption data.The terms and conditions of access to consumption data and statements are specified by a decree issued after consulting the Conseil national de la consommation and the Commission de régulation de l’énergie.
For dynamic pricing offers mentioned in article L. 332-7 du code de l’énergie, the supplier shall make available to the consumer the warning system for significant variations in the market price provided for in V of this article.
Any draft amendment envisaged by the supplier to the contractual terms and conditions shall be communicated to the consumer by post or, at the consumer’s request, by electronic means, at least one month before the envisaged date of application. In the case of electricity or gas, any plans to amend the contractual provisions relating to the arrangements for determining the price of supply, as well as the reasons, preconditions and…
The electricity or natural gas supplier bills, at least once a year, according to the energy consumed. No electricity or natural gas consumption more than fourteen months prior to the last reading or self-reading may be billed, except in the event of lack of access to the meter, failure by the consumer to send an index relating to his actual consumption, following a letter sent to the customer by the…
Electricity and natural gas supply bills are presented in accordance with the conditions laid down by an order of the minister responsible for consumption and the minister responsible for energy issued after consulting the Conseil national de la consommation. When a supplier wishes to send bills to a consumer on a durable medium other than paper, the supplier first checks that this method of communication is suitable for the customer’s…
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
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Paris Bar Registration n° (Toque) C2396
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
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