Book II: FORMATION AND EXECUTION OF CONTRACTS

The consumer shall exercise his right of withdrawal by informing the trader of his decision to withdraw by sending, before expiry of the period provided for in Article L. 221-18, the withdrawal form referred to in 7° of article L. 221-5 or any other unambiguous statement expressing his wish to withdraw. The trader may also allow the consumer to fill in and submit the form or declaration provided for in…

The burden of proving that the right of withdrawal has been exercised under the conditions set out in article L. 221-21 weighs on the consumer.

The consumer shall return or restitute the goods to the trader or to a person designated by the latter, without undue delay and, at the latest, within fourteen days of communicating his decision to withdraw in accordance with Article L. 221-21, unless the trader offers to recover the goods himself. The consumer only bears the direct costs of returning the goods, unless the trader agrees to bear them or has…

Where the right of withdrawal is exercised, the trader shall reimburse the consumer for all sums paid, including the cost of delivery, without undue delay and no later than fourteen days from the day on which he is informed of the consumer’s decision to withdraw.

If the consumer wishes performance of a service or contract mentioned in the first paragraph of Article L. 221-4 begins before the end of the withdrawal period provided for in article L. 221-18 and if the contract places the consumer under an obligation to pay, the trader shall obtain the consumer’s express request by any means for contracts concluded at a distance and on paper or on a durable medium…

The consumer who has exercised his right of withdrawal from a contract for the supply of digital content without a physical medium shall not owe any sum if: 1° The trader has not obtained the consumer’s prior express agreement to perform the contract before the end of the withdrawal period and proof that the consumer has acknowledged losing his right of withdrawal after the contract has been fully performed at…

I.-The trader shall refrain from using any content, other than personal data for which he complies with the obligations resulting from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, which has been provided or created by the consumer when using the digital content or digital service provided by the trader, except where that content: 1° is of no use to the consumer once…

Exercising the right of withdrawal terminates the parties’ obligation either to perform the distance or off-premises contract or to conclude it where the consumer has made an offer. Exercising the right to withdraw from a main distance or off-premises contract automatically terminates any ancillary contract, at no cost to the consumer other than those provided for in articles L. 221-23 to L. 221-25.

The right of withdrawal may not be exercised for contracts: 1° The supply of services fully performed before the end of the withdrawal period and, if the contract imposes an obligation on the consumer to pay, the performance of which has begun with his prior and express agreement and with his acknowledgement of the loss of his right of withdrawal, when the service has been fully performed by the trader;…