French Consumer Code

The trader delivers the goods or provides the service on the date or within the period indicated to the consumer, in accordance with 3° of article L. 111-1, unless the parties agree otherwise. For the purposes of this Title, delivery of a good means the transfer of physical possession or control of the good to the consumer. In the case of a good containing digital elements, delivery also includes the…

Any risk of loss of or damage to the goods shall pass to the consumer at the time when the consumer or a third party appointed by the consumer takes physical possession of the goods.

Where the consumer entrusts the goods to a carrier other than that offered by the trader, the risk of loss of or damage to the goods shall pass to the consumer when the goods are handed over to the carrier.

The delivery or commissioning of the goods is accompanied by the handing over of the user manual and installation instructions and, where applicable, the commercial warranty contract.

The trader shall indicate in writing to the consumer at the time of purchase, where applicable, the cost of delivery and of putting the goods into service. The consumer must be given the opportunity to express any reservations in writing when he takes possession of the goods, particularly in the event of a defect in the goods or failure to provide the instructions for use or installation instructions. The absence…

I.-In the event of a breach by the trader of his obligation to deliver the goods or provide the service under the conditions set out in article L. 216-1, the consumer may : 1° Notify the trader of the suspension of payment of all or part of the price until the trader performs, under the conditions of articles 1219 and 1220 of the Civil Code; 2° Rescind the contract if,…

Where the contract is terminated under the conditions set out in article L. 216-6, the trader shall reimburse the consumer for all sums paid, at the latest within fourteen days of the date on which the contract was cancelled. .