Article L224-25-31 of the French Consumer Code
November 8, 2023
The provisions of this section shall also apply to contracts concluded between a professional and a non-professional.
The provisions of this section shall also apply to contracts concluded between a professional and a non-professional.
The provisions of this section are of public order.
For the purposes of this section, the following definitions shall apply: 1° Electronic communications services means services consisting wholly or mainly in the provision of electronic communications within the meaning of 6° of Article L. 32 of the French Post and Electronic Communications Code; 2° Micro-enterprises and small enterprises means the enterprises defined in the Annex to European Commission Recommendation 2003/361/EC of 6 May 2003; > End-user means a user…
Articles L. 224-28, L. 224-29, L. 224-31, L. 224-33, L. 224-34, L. 224-40, L. 224-42 and L. 224-42-1 do not apply to interpersonal communications services not based on numbering within the meaning of 6° quater of Article L. 32 of the French Post and Electronic Communications Code. Articles L. 224-27, L. 224-27-1, L. 224-28, L. 224-29, L. 224-39, L. 224-40, L. 224-42 and L. 224-42-1 and L. 224-42-3 do not…
Article L. 224-27, the I of article L. 224-28, articles L. 224-29, L. 224-30, L. 224-42 and the I and III of article L. 224-42-2 are also applicable to end users who are micro-enterprises, small businesses or non-profit organisations unless these users have expressly agreed to waive all or part of these provisions. The articles L. 224-26-3, L. 224-33, L. 224-40 and L. 224-42-1 apply to end users.
This section shall not apply to micro-enterprises providing non-dial-based interpersonal communications services, unless they also provide other electronic communications services. Prior to the conclusion of a contract, such undertakings shall inform consumers of this exemption, by means of a clear and unambiguous statement indicating that the contract does not, by virtue of this exemption, benefit from the consumer protection provisions laid down in this Section.
I.-Prior to the conclusion of a contract, providers of publicly available electronic communications services shall communicate to consumers, insofar as it concerns a service they provide: 1° The information mentioned in articles L. 111-1, L. 221-5 and, where applicable, L. 221-8 and L. 221-11 ; 2° The information mentioned in article L. 224-27-1. This information shall be communicated in a clear and comprehensible manner on a durable medium or, where…
Prior to the conclusion of a contract: 1° Providers of publicly available electronic communications services shall communicate information relating in particular to the quality of the service rendered, the amounts payable for activating the service, the minimum duration required to be able to benefit from promotions, any costs associated with changing provider and the compensation and reimbursement conditions available to consumers. They also inform consumers of their option to register…
Prior to the conclusion of a contract, providers of publicly available electronic communications services shall inform end users of the existence of the rights to compensation provided for in Article L. 224-42-1.
Prior to the conclusion of a contract, providers of publicly available Internet access and interpersonal electronic communications services shall communicate, as part of the price information, for a bundled offer of services or a bundled offer of services and terminal equipment, the price of the individual elements of the bundled offer insofar as they are also marketed separately.
Our French business lawyers are here to help.
We offer a FREE evaluation of your case.
Call us at +33 (0) 1 84 88 31 00 or send us an email.
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
Resources
is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
Useful links