French Consumer Code

The obligation set out in article L. 224-111 does not apply in the following cases: 1° When parts from the circular economy are not available within the timeframe compatible with the date or timeframe for the provision of the maintenance or repair service determined under the conditions provided for in Article L. 216-1; 2° When the medical equipment repair service cannot be implemented in compliance with maintaining the intended purpose…

The obligation set out in article L. 224-111 applies to the following categories of equipment and spare parts:

At the entrance to the premises where the public is received to make a request for maintenance or repair, the professional, mentioned in Article L. 224-111, informs the consumer of the possibility of opting to use parts from the circular economy, as defined in Article R. 224-50, by means of a clear, visible and legible display from the outside. This display specifies the categories of parts concerned by category of…

In the documents and displays provided for in this section, circular economy parts are referred to as “circular economy parts”.

The trader shall communicate to the consumer who requests maintenance or repair, an offer of service enabling him to opt for the use of parts from the circular economy. The trader shall record, on a durable medium, the consumer’s choice to use parts from the circular economy. Under this option, a statement, written in a clear and legible manner, specifies that the supply of these parts is made subject to…

When several parts from the circular economy can be offered to replace the same defective part, particularly when the choice of one of them has consequences for the repair or maintenance time, the possibility of choosing between the different parts and options is clearly presented to the consumer. He shall specify his choice on a durable medium for each of them. In the cases provided for in article R. 224-51,…

The trader shall keep a duplicate copy of the documents communicated to the consumer for a period of two years.