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Article L311-9 of the French Monetary and Financial Code

Unless this is incompatible with the nature of the contract concluded or the financial service provided, the customer may, immediately and at any time during the contractual relationship, object by any means to the use of a durable medium other than paper and request, free of charge, to be provided with a paper medium. He may also carry out all the formalities and obligations incumbent upon him on any other…

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Article L311-10 of the French Monetary and Financial Code

Where the professional provides the customer with information and documents via a secure personal space on the Internet, he shall inform the customer of the existence and availability of this information and documents on the secure personal space by any means appropriate to the customer’s situation.

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Article L311-11 of the French Monetary and Financial Code

The professional guarantees that information and documents will be accessible for a period appropriate to their purpose. For pre-contractual and contractual documents, this period may not be less than five years after the end of the contractual relationship. When the professional intends to no longer make such information and documents accessible, he shall inform the customer in advance, and within a period of not less than two months, by any…

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Article L311-12 of the French Monetary and Financial Code

The provisions of this section do not apply to door-to-door selling and the distance provision of financial services governed by Chapters I and III of Title IV of Book III of this Code and to distance contracts for financial services governed by Chapter II of Title II of Book II of the Consumer Code.

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Article L311-14 of the French Monetary and Financial Code

Professionals must ensure that the transactions and services they provide to their customers are accessible, in accordance with the requirements set out in article L. 412-13 of the French Consumer Code, under: 1° Section 1 of Chapter II of this Title; 2° Articles L. 131-2, L. 132-1 and L. 132-2; 3° II and 1° of III of article L. 314-1; 4° The opening, management and closure of a payment account…

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Article L312-1-1-A of the French Monetary and Financial Code

The Association française des établissements de crédit et des entreprises d’investissement (French Association of Credit Institutions and Investment Firms), referred to in Article L. 511-29, adopts a charter for banking inclusion and the prevention of overindebtedness, approved by order of the Minister for the Economy, after consultation with the Comité consultatif du secteur financier (Financial Sector Consultative Committee) and the Comité consultatif de la législation et de la réglementation financières…

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Article L312-1-1-B of the French Monetary and Financial Code

The Banque de France has set up a Banking Inclusion Observatory to collect information on access to banking services for individuals who are not acting for professional purposes, on the use that these individuals make of these banking services and on the initiatives taken by credit institutions in this area. This observatory is also responsible for defining, producing and analysing indicators relating to banking inclusion, in particular with a view…

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Article L312-1-1 of the French Monetary and Financial Code

I. – Credit institutions are required to make available to their customers and to the public, on paper or on another durable medium, the general terms and conditions and charges applicable to transactions relating to the management of a deposit account, in accordance with the procedures laid down by an order of the Minister responsible for the economy. II. – The management of a deposit account for natural persons not…

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