The Commission is convened by its Chairman at least once every three months and as often as necessary to examine complaints and claims submitted to it under the conditions set out in article R. 1112-94. A meeting may be called at the request of at least half of the members with voting rights. The agenda, which includes the questions requested by at least half of the voting members, is drawn…
The committee draws up its own rules of procedure. The secretariat is provided by the school’s legal representative. Each establishment provides the committee and the mediators with the material resources they need to carry out their duties.
Committee members are entitled to compensation for travel expenses incurred in the course of their duties.
All users of a health care institution must be given the opportunity to express their grievances orally to the managers of the institution’s services. If this is not possible, or if they are not satisfied with the explanations they receive, they are informed that they have the option of either addressing a complaint or claim in writing to the legal representative of the institution, or of having their complaint or…
All written complaints and claims addressed to the establishment are forwarded to its legal representative. The legal representative either responds as soon as possible, informing the complainant of the possibility of referring the matter to a mediator, or informs the person concerned that he or she is going to refer the matter to a mediator. The institution’s legal representative informs the person lodging the complaint or claim that he or…
The mediator will meet with the complainant if the matter is referred to him/her by the institution’s legal representative or by the person lodging the complaint or claim. Unless the complainant refuses or is unable to attend, the meeting will take place within eight days of the referral. If the complaint or claim is made by an inpatient, the meeting must take place as far as possible before the patient…
Within eight days of the meeting with the person lodging the complaint or claim, the mediator sends a report of the meeting to the Chairman of the Board, who immediately forwards it, together with the complaint or claim, to the members of the Board and to the complainant. On the basis of this report, and after having met the person who lodged the complaint or claim, if it deems this…
Any person admitted to or accommodated in an establishment referred to in article L. 1113-1 is invited, on admission, to deposit the movable items whose nature justifies their detention during their stay in the establishment. On this occasion, written and oral information is given to the person admitted or accommodated, or to their legal representative in the case of a minor or, if the person is the subject of a…
In establishments with a public accountant, deposits are made with the public accountant or an administrator appointed for this purpose when they concern sums of money, securities, means of payment or valuables. Other items are deposited with an agent appointed for this purpose by the director of the establishment. In establishments without a public accountant, deposits are made with the director of the establishment or an agent designated by him.
When the person admitted or accommodated decides to keep with them during their stay one or more of the items that may be deposited in application of article R. 1113-1, the establishment or the State in the case of army hospitals may only be held liable under the conditions defined in articles L. 1113-1 and L. 1113-2 if : 1° No sums of money, securities, means of payment or valuables…
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is a Registered Trademark of
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182, rue de Rivoli
75001, Paris France
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is a Registered Trademark of
PETROFF LAW FIRM (SELARL LEGASTRAT)
182, rue de Rivoli
75001, Paris France
RCS Paris n°814433470
Paris Bar Registration n° (Toque) C2396
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